FAQ

FAQ

How to Buy?

You can buy by albums or by tracks, however one prefers. After you realize the payment, a page will appear where you can download your files in zip format, open them and you will find your purchases in mp3 format.

Each purchase has a limit of five (5) downloads or two (2) days of download time, whichever comes first. Also, during the download time limit, you can also login to your account to download the albums or tracks you have bought.

 

How to Pay?

With credit card, this operation can be done with absolute security and confidence, since we work with American processer 2Checkout, by utilizing their hosted pages services which complies with PCI DSS standards hosted on the servers of 2checkout.

 

Or with Western Union. After you make the order, please make the transfer and then Log In, enter your transfer details, and you order will be made available to you.

 

Feel free to ask any questions through our contact page.

 

Download Problems

Please notify us if you can’t download the files. 

Return and Refund Policy

For Digital products, if there is any damage of with the files themselves, please notify us of problem, the order, and the particular file. We will replace the file for you.

Refund policy for digital products is limited to orders / files that have NOT been downloaded and within 24 hours of your order.

For Physical products we will replace products that are faulty, but we do not take responsibility for damage during the shipping process. We will try our best to ensure that our products arrive at destination in the best way possible.

Refund policy for physical products is limited to products that have not been shipped and within 24 hours of your order.

Bluecaps is phonographic production with our own record label, recording studio, and fabrication facility; our products are quality controlled rigorously before sale.

Buying Physical Products

If you are interested in buying the physical product you may do so through our website by selecting the "Physical Product - Sent through EMS or DHL" option.

We will calculate the total shipping cost of your order based total order weight during checkout.

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